How to Contact Customer Support

At Recomaze, we're committed to providing exceptional support to ensure your experience with our AI-driven personalization platform is smooth and successful. Whether you have a question, encounter an issue, or just want to share feedback, our dedicated support team is here to assist you. Here's how you can get in touch with us:

Via Email

For Support Inquiries: Send us an email at [email protected]. Our team aims to respond to all inquiries within 24 hours.

For General Questions: For non-support related questions, you can reach out to [email protected].

Through Our Support Portal

Visit our Support Portal at https://recomaze.tawk.help. Here, you can browse FAQs, submit a support ticket, or find articles and guides on common topics and troubleshooting tips.

Live Chat

For immediate assistance, use our live chat feature available on our website and within the Recomaze dashboard. Click on the chat icon at the bottom left corner of the page to start a conversation with one of our support agents.

Social Media

You can also reach us through our official social media channels. Send us a direct message on LinkedIn or Twitter, and our team will get back to you as soon as possible.

When Contacting Support, Please Include:

Your name and contact information.

A detailed description of your question or issue.

Any relevant screenshots or error messages.

Your Recomaze account information (if applicable).

This information helps us understand and address your concerns more efficiently.

Support Hours

We offer non-stop support.

Emergency Technical Support

For urgent technical issues affecting your service, please mark your email or support ticket as "Urgent." We prioritize these requests to ensure minimal disruption to your business.

At Recomaze, your satisfaction and success are our top priorities. Our support team is dedicated to providing you with the assistance you need, whenever you need it. Don't hesitate to reach out with any questions or concerns—we're here to help!